Frequently Asked Questions
Everything you need to know about bringing the world's finest truffles to your kitchen.
How are fresh truffles shipped to ensure quality?
All fresh truffles are shipped via Priority Overnight in temperature-controlled, insulated packaging with ice packs to maintain maximum freshness and aroma during transit.
What is the shelf life of fresh truffles?
Fresh truffles are best enjoyed within 3 to 5 days of arrival. We recommend keeping them refrigerated, wrapped in paper towels, and stored in an airtight container.
Do you offer international shipping?
Currently, we only ship to addresses within the United States due to the highly perishable nature of our products and strict customs regulations regarding fresh fungi.
What is your return policy for perishable items?
Due to the delicate nature of fresh truffles, all sales are final. However, if your order arrives damaged or there is an issue with quality, please contact our customer service team within 24 hours of delivery.
How can I track my order?
Once your order has been processed and shipped, you will receive an email confirmation containing a tracking number to monitor your shipment's progress in real-time.
Is your truffle oil made with real truffles?
Yes, Urbani Truffles uses high-quality ingredients and authentic truffle extracts to ensure our oils, sauces, and preserved products deliver the signature flavor our brand is known for worldwide.