Returns & Exchanges
Due to the perishable nature of our fresh truffles and gourmet products, Urbani Truffles Online Store handles returns and exchanges with the utmost care to ensure product integrity. If you are unsatisfied with your order, please contact our customer service team within 24 hours of delivery to initiate a resolution.
Contact Customer Support
Email our support team or call our service line within 24 hours of receiving your shipment to report any issues or damages.
Provide Documentation
Submit clear photographs of the product, the packaging, and the shipping label to help our quality control team assess the condition.
Await Authorization
Our specialists will review your claim and provide a Return Merchandise Authorization (RMA) number or confirm if a direct replacement is approved.
Receive Refund or Replacement
Once your claim is validated, we will issue a credit to your original payment method or expedite a replacement shipment at no additional cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing